Umo (BC Transit’s Payment System)

What is Umo?

Umo is BC Transit’s new contactless fare payment system that allows you to pay for your fare with the payment method and fare product that best suits your lifestyle and travel habits. It is currently live in 17 transit systems.

How to contact for Umo Customer Service?

Umo Customer Service: 877-380-8181

Hours: Monday – Friday: 7:00 am to 7:00 pm; Saturday and Sunday: 8:00 am to 4:00 pm

Website: www.bctransit.com/umo

How to Contact BC Transit Head Office?

Address: BC Transit
520 Gorge Road East
Victoria, BC V8W 9T5
PO Box 9861

Phone: 250-385-2551 (8 a.m. to 4 p.m., Monday to Friday)

Hours: Office closed Saturday, Sunday and holidays.

In Victoria
Lost and Found: 250-995-5637 or Email: [email protected] (bike returns are by appointment only)

Transit Info: 250-382-6161 or Email: [email protected]

Why did BC Transit implement Umo?

• BC Transit’s current fare collection equipment end of life, needed to be modernized to align with today’s industry standards and our riders’ expectations.

What are Umo alerts?

Umo alerts are automated messages that you can opt-in and out of to support your transit experience. Alerts can be set to notify you of a low Cash Balance or if your fare product is set to expire plus several other useful functions.

How does U-Pass work with Umo?

All BC Transit U-Pass institutions have selected to offer their students the choice of using the Umo app or a reloadable card. U-Pass riders, just like standard riders, must choose one payment method and cannot interchangeably use the mobile app and card at the same time.

Prior to the start of your school term, your school will provide you with information about your school’s unique process that involves redeeming a Umo benefit code to a Umo account. Once redeemed, you will be able to use your choice of payment method – mobile app or reloadable card, to validate your fare each time you ride the bus.

Umo Mobility App (BC Transit): Create an account, Buy Cash Balance & Pass fare Product

View How to create Umo Mobility App (BC Transit) account, Buy Cash Balance & Pass fare Product?

Umo Card (BC Transit): How to use, Reload the Card?

View How to use and reload Umo Card through the above link.

Upcoming Umo (BC Transit) Engagement Events

View the upcoming Umo engagement events in your region through the above link.

FAQ

1. Does Umo accept cash?

• Yes, you can use cash to pay for your fare aboard the bus. You can also use cash to buy a fare product for your reloadable Umo card through a BC Transit fare product vendor.

2. Can I use the Umo app and card at the same time interchangeably?

• No. Security features in the Umo system prohibit two payment methods to be linked to an account at one time.

3. Which is recommended to use the Umo app or reloadable card?

• As the app provides riders with additional travel tools including real-time information, maps, and alerts, BC Transit’s recommended fare product for riders with access to a mobile device.

4. Shall I use my credit / debit card to pay my fare aboard the bus?

• Payments by Debit & Credit card are not currently functionable. Planned to enable in future.

5. Did Umo operational on handyDART services?

• No. The current project to implement Umo is only targeting conventional transit services.

6. What happens if my bus stop is out of cellular service range?

• Umo will continue to work even if you or the bus you are boarding outside of cellular service. Both Umo cards and apps will continue to validate while the onboard validator temporarily stores your Umo card or app’s linked account and processes your validation as soon as the bus returns to service.

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