Bike Parkade Customer Care Phone number, Email, Locations, Cost, How to Enroll, Report Lost / Stolen, Renew? How to rent a bike Locker? Price

What is Bike Parkade?

Bike Parkade is an Indoor multi-bike racks located at the Skytrains, WCE, Bus exchanges. Customers can park the bike and ride to the transit

Location of Bike Parkade in Skytrain, West Coast express, Bus exchanges Canada

  • Bridgeport Station
  • Burquitlam Station
  • Commercial–Broadway Station
  • Joyce–Collingwood Station
  • King Edward Station
  • King George Station
  • Lafarge Lake-Douglas Station
  • Main Street Science World Station
  • Maple Meadows Station
  • Port Coquitlam Station

What is the cost of keeping your bikes in the bike parkade in Canada?

$1/ day is the charge. You can keep 8 days in a month. It is first come first serve method only.

How to enroll in Bike Parkade?

  • Buy/Purchase the Compass card and get it registered
  • Click My Programs under My cards
  • Click Enroll in Bike Parkade
  • Make the payment of $8 which will be added as a stored value to your Compass Card
  • Set autoload to avoid the low balance

How to contact Bike Parkade Customer Care Phone number?

Phone: 604.953.3333

How to renew Bike Parkade?

You can renew

  • online
  • TransLink customer Service centre
  • Cash/Card
  • Cheque

If you need any assistance, email to [email protected]

How to report if your bike has lost / stolen / damage / Security & Maintenance issue in the Bike Parkade Canada?

  • You are required to complaint to the above customer care number (OR)
  • Transit Police by SMS 87.77.77

Location of Bike Lockers in Skytrain, West Coast express, Bus exchanges Canada


  • 22nd Street Station
  • 29th Avenue Station
  • Aberdeen Station
  • Braid Station
  • Bridgeport Station
  • Broadway–City Hall Station
  • Coquitlam Central Station
  • Gilmore Station
  • Inlet Centre Station
  • Lake City Way Station
  • Langara–49th Avenue Station
  • Lansdowne Centre Station
  • Lincoln Station
  • Lougheed Town Centre Station
  • Marine Drive Station
  • Oakridge–41st Avenue Station
  • Olympic Village Station
  • Patterson Station
  • Port Moody Station
  • Production Way-University
  • Renfrew Station
  • Richmond–Brighouse Station
  • Rupert Station
  • Scott Road Station
  • Sperling–Burnaby Lake Station
  • Surrey Central Station
  • VCC–Clark Station

West Coast Express (WCE)

  • Maple Meadows Station
  • Mission City Station
  • Pitt Meadows Station
  • Port Haney Station
  • Coquitlam Central Station

Bus Exchanges / Parks & Rides

  • Carvolth Exchange
  • Langley Centre
  • Phibbs Exchange
  • South Surrey Park & Ride Ride

How to access Bike Parkade using Compass Card?

  • Visit any station
  • Tap the compass card at the card reader located at the entrance of the bike parkade
  • You can see multiple bike racks
  • Pull the rack towards the floor
  • Keep your bike in the tray and lock

How to rent a bike Locker?

Visit the Bike locker location to rent / do it online. Cost of renting is $10/month (plus GST and a $50 refundable key deposit, 3-month minimum rental period required).

What is the cost of Bike Locker?

  • Cost of renting is $10/month (plus GST and a $50 refundable key deposit, 3-month minimum rental period required).
  • 3-month minimum for bike locker rentals are required where the deposit is refundable.

On-demand bike lockers are now available at:

  • Moody Centre Station
  • Carvolth Exchange
  • VCC–Clark Station
  • 22nd Street Station
  • Richmond–Brighouse Station
  • Lonsdale Quay

I can’t access my Bike Parkade. What may be the reason?

You may have a negative balance on your Compass Card. If so, the Bike Parkade door won’t open and you won’t be able to drop off or retrieve your bike, even if you’ve already paid for your daily usage or you’ve reached your monthly-fee cap. Please load value to your Compass Card or call the Compass number on the back of your card for assistance.

What is Autoload? Why you need to set autoload for Bike Parkade?

If you have a low balance, the bike parkade door will not open. So it is recommended to set autoload.

What to do if My bike is over weight? What is the weight regulations in Bike Parkade?

If your bike weighs above 18 kg, you have to use the bottom racks

Will you permit to keep the bike in the bike parkade for long days?

No, long term storage is not permitted. If the bike is kept for more than 4 days is considered abandoned and removed from the storage.

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