What is a Umo Card (BC Transit)?
A Umo Card increases access to transit by removing the need to continually visit a retail vendor to purchase your fare product. It cab be reloadable and designed for continued use. Once you have a fare product loaded to your Umo card, simply hop onboard and tap at on the new validation located beside the bus driver.
How much does a Umo card (BC Transit) cost?
- Umo cards are free for all riders and do not require a deposit.
Where can you pick up your Umo card?
- Reloadable Umo cards are picked up for free from any vendor who chooses to sell BC Transit Umo fare products. You may visit your transit system’s, select the participating Umo vendors.
How to buy a pass for Umo card?
You may buy a pass in-person through a BC Transit Umo vendor on online (or) through Umo’s Customer Service line at 877-380-8181. If you’re buying a pass for your Umo card online, you’ll need to create a Umo account with a unique username which can be an email address or phone number. BC Transit recommends using an email address as your username.
- Visit ca.umopass.com
- Enter the user name / password
- Click “Sign in”.
How can you buy a Cash Balance for your Umo card?
You may buy a Cash Balance in-person through a BC Transit Umo vendor, online at ca.umopass.com, or Umo’s Customer Service line at 877-380-8181. If you’re loading a Cash Balance for your Umo card online, you’ve to create a Umo account with a unique username like an email address or phone number. BC Transit recommends using an email address as your username.
If the Umo Card is lost, what to do?
You may contact Umo customer service toll-free 877-380-8181.
If your card was registered, you can pick up a new card from a Umo vendor and contact the call centre to have your fare products transferred to the new Umo card. Once your products have been loaded to the new Umo card, your original card will be deactivated.
Umo cards are designed for repeated use, you may hold onto your card and reload again and again.
To get and use a reloadable Umo card:
1. Visit a Umo fare product vendor and pick one up for free.
2. Umo fare product vendors are listed on transit system’s (on where to buy).
3. At the vendor location, make your initial fare product purchase to ensure your new Umo card is activated.
If you’re ready to travel, you must
- Before stepping on the bus, get your Umo card.
- Aboard the bus, tap your card to the Umo digital validator.
- Look and listen for the validator’s confirmation signals.
- A checkmark and single beep means your fare accepted.
What to do, when your card needs to be loaded again through Vendor / Umopass / Customer Service?
Umo customer service: 877-380-8181
Vendor
- Tell the vendor if you would like to buy a pass or a Cash Balance fare product.
- Pay with cash, debit, or credit.
- Umo card funded and ready for use.
Through ca.umopass.com
- Visit ca.umopass.com.
- On the Sign In page, click ‘Create Account’.
- Select “Register a Card” (in the Let’s Get You Going)
- Enter the Umo card number (Back of your card the number given).
- On the Create Your Account page, enter your preferred username / password.
- Enter an email address or phone number (useful to recover loaded fare products & if its lost).
- Study the Terms and Conditions — Click “Save”.
- To load your fare product, visit ‘My Wallet’ — Buy — Select your desired fare product, and proceed to Checkout.
- Enter your payment method and click Purchase.
- Your Umo card funded and ready for use.
- You can save your payment details to speed up future purchases.
Through Umo Customer Service Centre
1. Call toll-free 877-380-8181.
2. If you like to buy a pass or Cash Balance fare product, inform the customer service agent.
3. Pay with your credit card.
4. Your Umo card now funded and ready for use.
FAQ
1. Can I reuse my Umo card?
- Yes. Umo cards designed to act as your long-term fare product and used again and again.
2. Can I buy products for my Umo card using the Umo app?
- No, To manage your card account online, you’ll need to visit ca.umopass.com.
3. Did Umo accept my BC Bus Pass (red Compass Card)?
- BC Bus Passes accepted on BC Transit services. You may continue to flash your pass to the transit operator upon boarding the bus. You don’t need to interact with the new Umo validator.
4. Does Umo accept orange and blue Compass cards?
- No. Orange and blue Compass cards are TransLink fare products not accepted on BC Transit services.
5. Can I use the once lost card again, if I replace a lost card and then find the missing card afterwards?
- No. Once a Umo card deactivated, the lost or missing card becomes permanently void and will no longer work.
6. Can I share my Umo payment method?
- Unless using cash, all riders required to carry their own payment method. This includes individuals riding as a group.
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