What is Compass Card?

Implemented: September 2013

Location: Lower Mainland

A Compass Card is a contactless smart card used for public transportation fare payment in some cities. It allows passengers to quickly and conveniently pay for bus, train, and subway rides by simply tapping the card on a reader.

How to Register a New Compass Card?

  • Visit here.
  • Enter your Compass Card number and Security code.
  • Give your card a name.
  • Click Continue.

Compass card Usages

Bus Canada Line – SkyTrain SeaBus

West Coast Express

How to Buy Compass Card through Online?

  • Online
  • Compass Retailers
  • SkyTrain and West Coast Express stations
  • SeaBus terminals
  • Tsawwassen and Horseshoe Bay ferry terminals, and
  • Selected Vancouver London Drugs stores.

Canada Compass Card

Types of Compass Cards

There are two types of Compass Cards.

Compass card Top up points

Compass Card Canada Customer Care Contacts

View the Compass Card Canada Customer Care Contacts through the above link.

Toll Free: 18882074055

Local: 6043982042

Compass Card Refund: How to get / request?

View the Compass Card Refund: How to get / request through the above link.

Compass Customer Service: 1-888-207-4055

1. How do I change my Compass Card from Concession to Adult, or Adult to Concession?

  • If you’re no longer eligible for a concession card, or you’ve just turned 65, please visit the TransLink Customer Service Centre at Waterfront Station.
  • They will be happy to provide you with a new card and transfer any remaining balance. Or you can call Compass Customer Service at 6043982042 and arrange to mail us your old card. We’ll send you a new one as soon as possible.

2. How do I load my card?

  • You can check your balance and load your card online, by phone, at a station Compass Vending Machine or at the TransLink Customer Service Centre at Waterfront Station.
  • You’ll also be able to load your card at 18 participating London Drugs location with CVMS.
  • Visit Their Where to Buy page to learn more.

3. How many cards can I register to one account?

  • You can register up to 25 Compass Cards to a single account.
  • This makes it easy to manage your children’s Compass Cards and keep track of your whole family with one account.

Compass Card