British Columbia Ferry Services Inc., operating as BC Ferries (BCF), is a former provincial Crown corporation, now operating as an independently managed, publicly owned Canadian company. BC Ferries provides all major passenger and vehicle ferry services for coastal and island communities in the Canadian province of British Columbia. Set up in 1960 to provide a similar service to that provided by the Black Ball Line and the Canadian Pacific Railway, which were affected by job action at the time, BC Ferries has become the largest passenger ferry line in North America, operating a fleet of 41 vessels with a total passenger and crew capacity of over 27,000, serving 47 locations on the B.C. coast.
How to contact BC Ferries Customer Care?
Address: 1321 Blanshard St Suite 500, Victoria, BC V8W 0B7, Canada
Phone:
- 1-888-223-3779 (Canada & USA)
- +8-001-BC FERRY (+80012233779) From outside Canada and USA
(applicable toll charges apply) - From your Rogers or Telus mobile phone *BCF (*223)
- From TTY Call 711 (provide toll-free number 1-888-223-3799 to Telus relay operator)
Hours: Monday to Friday 7:00 am – 10:00 pm, Saturday and Sunday 7:00 am – 7:00 pm
Email: [email protected]
Website: https://www.bcferries.com/
Map: View Google direction here.
What are the facilities available on BC Ferry routes?
- Passages
- Coastal Cafe
- Coastal Cafe
- Pacific Buffet
- Coast Cafe Express
- Arbutus Coffee Bar
- Sitka Coffee Place
- Vista Restaurant
- Aurora Lounge
- Passages
- Coastal Cafe
- Canoe Cafe
- Raven Lounge
Accessibility at BC Ferries (BCF)
| Accessibility at BC Ferry larger terminals | Accessibility at Ferries |
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BC Ferries Sailing Schedules
View BC Ferries Sailing Schedules through the above link.
What is the Fare type/ticket cost at BC Ferry?
- Adults and seniors (12 years or older)
- Standard adult fareChildren (5-11 years old)
- Standard child fareInfants and children (Under 5 years old)
- Travel is freeBC Seniors (BC residents 65 years or older)
- BC Students (BC school students 18 years and under)
- BC persons with disabilities
- Group (groups of 10 or more passengers)
Download BC Ferries ticket price
How to get BC Ferries Experience Card?
You can get a card:
- BC Ferries ticket booth
- by calling 1-888-BC FERRY (1-888-223-3779) or
- At any BC terminals:
Nanaimo (Departure Bay)
Nanaimo (Duke Point)
Sunshine Coast (Langdale)
Vancouver (Horseshoe Bay)
Vancouver (Tsawwassen)
Victoria (Swartz Bay)
How to get Accessible Fare Identification Card?
Required Documents
- Completed Accessible Fare Identification Card Application
- Proof of PWD or CPP disability documentation (if applicable) OR
- Ensure Physician or Nurse Practitioner has signed and stamped Section 3 (if applicable)
- Enclose Photograph 3.5cm high x 3 cm wide
Benefits
- Carry out personal care activities (preparation, serving and eating of meals, dressing, washing, bathing, personal grooming, etc)
- Be mobile without personal assistance
- Manage personal affairs without supervision
Procedure
- Download the Accessible Fare Form
- Enter the name, address and phone number
- After complete the form sent to:
BC Ferry Services Inc.
Accessible Fare Identification Card Application
Suite 500, 1321 Blanshard Street
Victoria, BC V8W 0B7
What are the Fleet/Routes served by BC Ferries?
Fleet |
Routes |
| Baynes Sound Connector | Vancouver Island (Buckley Bay) and Denman Island (Denman Island West). |
| Coastal Celebration | Vancouver (Tsawwassen) and Victoria (Swartz Bay). |
| Coastal Inspiration | Vancouver (Tsawwassen) and Nanaimo (Duke Point). |
| Coastal Renaissance | Vancouver (Horseshoe Bay) and Nanaimo (Departure Bay) Vancouver (Tsawwassen) and Victoria (Swartz Bay) |
| Island Aurora | Cormorant Island (Alert Bay) and Port McNeill Malcolm Island (Sointula) and Port McNeill Malcolm Island (Sointula) and Cormorant Island (Alert Bay) |
| Island Discovery | Powell River (Westview) and Texada Island (Blubber Bay). |
| Island Gwawis | Gabriola Island (Descanso Bay) and Nanaimo (Nanaimo Harbour). |
| Island Kwigwis | Gabriola Island (Descanso Bay) and Nanaimo (Nanaimo Harbour). |
| Island K’ulut’a | Campbell River and Quadra Island (Quathiaski Cove). |
| Island Nagalis | Campbell River and Quadra Island (Quathiaski Cove). |
| Kahloke | Denman Island East (Gravelly Bay) and Hornby Island (Shingle Spit). |
| Klitsa | Brentwood Bay and Mill Bay. |
| Kuper | Chemainus and Penelakut Island (Telegraph Harbour) and Thetis Island (Preedy Harbour) and Penelakut Island (Telegraph Harbour). |
| Kwuna | Graham Island (Skidegate) and Moresby Island (Alliford Bay). |
| Malaspina Sky | Sunshine Coast (Earls Cove) and Powell River (Saltery Bay). |
| Northern Adventure | Port Hardy (Bear Cove) and Prince Rupert Prince Rupert and Graham Island (Skidegate) |
| Northern Expedition | Port Hardy (Bear Cove) and Prince Rupert Prince Rupert and Graham Island (Skidegate) |
| Northern Sea Wolf | Port Hardy (Bear Cove) and Bella Coola (Central Coast) with stops at Bella Bella, Shearwater and Ocean Falls. |
| Quadra Queen II | Port McNeill with Malcolm Island (Sointula) and Cormorant Island (Alert Bay). |
| Queen of Alberni | Vancouver (Tsawwassen) and Nanaimo (Duke Point). |
| Queen of Capilano | Vancouver (Horseshoe Bay) and Bowen Island (Snug Cove). |
| Queen of Coquitlam | Vancouver (Horseshoe Bay) and Nanaimo (Departure Bay) Vancouver (Tsawwassen) and Victoria (Swartz Bay) |
| Queen of Cowichan | Nanaimo (Departure Bay) and Vancouver (Horseshoe Bay). |
| Queen of Cumberland | The Queen of Cumberland’s regular route is Victoria (Swartz Bay) to the Southern Gulf Islands. |
| Queen of New Westminster | Vancouver (Tsawwassen) and Victoria (Swartz Bay). |
| Queen of Oak Bay | Vancouver (Horseshoe Bay) and Nanaimo (Departure Bay). |
| Queen of Surrey | Sunshine Coast (Langdale) and Vancouver (Horseshoe Bay). |
| Quinitsa | Crofton and Salt Spring Island (Vesuvius). |
| Quinsam | Nanaimo Harbour and Gabriola Island (Descanso Bay). |
| Salish Eagle | Southern Gulf Islands and routes connecting Comox (Little River), Powell River (Westview) and Texada Island (Blubber Bay). |
| Salish Heron | Vancouver (Tsawwassen) and the Southern Gulf Islands |
| Salish Orca | Powell River (Westview) and Comox (Little River). |
| Salish Raven | Vancouver (Tsawwassen) and the Southern Gulf Islands. |
| Skeena Queen | Salt Spring Island (Fulford Harbour) and Victoria (Swartz Bay). |
| Spirit of British Columbia | Vancouver (Tsawwassen) and Victoria (Swartz Bay). |
| Spirit of Vancouver Island | Vancouver (Tsawwassen) and Victoria (Swartz Bay). |
| Tachek | Island (Heriot Bay) and Cortes Island (Whaletown). |
How to book tickets at BC Ferries (BCF)?
- Visit https://www.bcferries.com/
- Select one-way or return
- Enter the From to location
- Enter the departure date
- Click “Continue”
- Enter the driver and passenger details
- Select with or without vehicle
- Make a Payment
What is the BC Ferries Baggage allowance for Travelling with Excess luggage and Oversized items?
- First Bag – Free
- Additional Bags – $10 per bag
Ensure your baggage on North Coast routes weighs 30 kg / 66 lb. or less
How to claim?
You can make a claim with BC Ferries for your damaged or delayed baggage or lost for more than 5 days.
You need to complete the Notice of Baggage form below
Download BC Ferries Baggage Claim Form
You can submitting this form:
By mail
Address: Attention: Risk Management Analyst British
Columbia Ferry Services, Inc.
Suite 500, 1321 Blanshard Street Victoria, BC
V8W 0B7
By email
Email: [email protected]
By toll-free fax
Fax: 1-866-644-4547
In person
Give to a BC Ferries member of staff at one of BC Ferries terminals.
How can you find, if an item lost on BC Ferries?
- Visit BC Ferry find terminal Page
- Select the terminal
- Scroll down and select “Lost and found” to open contact information.
Is Pets allowed on BC Ferries?
Yes, Small pets including dogs, cats, ferrets, birds and hamsters are all allowed on BC Ferries and travel for free.
Download the BC Ferries App
Contact BC Ferries on Social Media
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